IT SERVICE MANAGEMENT ITSM

Are you a small to medium, growing business wanting to scale and mature your IT operations, so that can be more profitable? Daylight IT Consulting offers tailored solutions to assess and target where you can best improve maturity in your IT operation to delivery more effectiveness and efficiency, driving costs down.

We are happy to work with you as much or as little as you need, according to your needs, your budget and the level of activities you want to keep in house. We cherish an engaged collaboration partnership in which we are sharing the outcome. We can balance the consulting, the doing, the measuring and the training back to your key staff. We are passionate about IT Service Management, ITSM and ITIL and our services are based on decades of real-world experience, lessons learned and practical templates, which enables us to deliver you great value in a lean and agile way, that is ideal for small business.

For those organisations wanting to embark on a more ITIL approach, we recommend an ITSM/ITIL starter pack which would involve an assessment and transformation project to deliver an ITIL Service Desk with Incident Management and Request Fulfilment. This would include functional descriptions and base level KPI’s per process and/or function that are reported on and can be reviewed monthly and continuously improved as part of our ITSM governance service. We would then set things up so that you can have total ownership, once you are happy with your level of maturity. We can either step away, or come back annually for a spot review, or move on to your other processes like Change Management, Knowledge Management or Major Incident Management.

Are you a small to medium, growing business wanting to scale and mature your IT operations, so that can be more profitable? Daylight IT Consulting offers tailored solutions to assess and target where you can best improve maturity in your IT operation to delivery more effectiveness and efficiency, driving costs down.

We are happy to work with you as much or as little as you need, according to your needs, your budget and the level of activities you want to keep in house. We cherish an engaged collaboration partnership in which we are sharing the outcome.

We are here to augment and support your IT Service Management ITSM team in any way you see benefit, without you needing to hire and train a full-time employee. 

The Support Services at Daylight IT are very flexible. If you require support, a virtual role or short-term augmentation, then we can work increments from 2 hours per day and upwards.  We have a range of virtual roles to provide this support for as little as a few hours a week, including: